Frequently Asked questions


What is your exchange policy?

We are happy to make an exchange if you are unsatisfied with your order in anyway. SwitchWood only endorses the highest quality products and we value our relationship with every customer. We hope you appreciate that each piece is a one of a kind work of art. Please be mindful that the figuring and color may vary within each pair of wings. Exchanges may be placed within 30 days of purchase and must be returned in the condition in which they were shipped. Please email sales@switchwood.com with your invoice number and request for the exchange. Custom engraved bow ties and cuff links are not eligible for exchange. 

 

What is your return policy?

All returns may be made within 30 days from the date of purchase. Please email sales@switchwood.com with your invoice number and a brief explanation for the return. Once authorized please send the returned item to the address listed below. Once we receive the returned item SwitchWood will reimburse the purchase price minus the cost of shipping. Custom engraved bow ties and cuff links are not eligible for returns.

 

Where do I send returned or exchanged items?

SwitchWood

6972 Inlet Creek Ct., 

Ft Belvoir, VA 22060

 

How long does it take to ship an order?

Orders typically take between 2-5 business days to ship from our location. Personalized bow ties and monogrammed cufflinks take  5-7 business days to ship.  

 

Do you ship internationally?

Yes we do! International orders have a $19.99 shipping fee to anywhere in the world. Orders can take up to 3 weeks to arrive depending on the destination. 

 

Do you offer returns or exchanges on custom work?

Sorry but we do not offer exchanges or returns on customized items.

 

What is your warranty?

SwitchWood warrants all products against manufacturing/material defects for 90 days from the date of purchase. Warranty is only valid through proof of purchase from an authorized SwitchWood dealer. Repairs to lost magnets are eligible for replacement up to 1 year after purchase date. After this time SwitchWood will replace magnets for a small service fee. SwitchWood is not responsible for damages due to personal neglect, over exposure to sunlight, moisture, extreme temperatures, or impact. All claims must be submitted directly though SwitchWood, do not return products to the store. Please contact us if you have any additional questions regarding warranty details. 

 

Why choose a SwitchWood bow tie?

If you are looking for a fashion statement piece that's truly unique SwitchWood is the perfect accessory. Our bow ties are guaranteed to turn heads and strike a conversation making them an excellent wingman. When we started SwitchWood we wanted our customers to creatively express themselves and establish their own identity through our bow ties. With versatility in mind SwitchWood allows you to go from preppy, to casual, to elegant with a simple switch. Stocked with over 400 potential combinations you are guaranteed to find the perfect paring. 

 

 How is SwitchWood different from other wooden bow ties? 

SwitchWood bow ties are engineered with several unique features. Powerful magnets are located on the interior of the knot and the wooden wings. When the wings are inserted into the knot the magnets firmly hold the two pieces together. The magnets are strong enough to ensure the wings won't detach while also allowing them to be easily interchanged without complicated mechanics. Another feature exclusive to SwitchWood is the angled back of the knot. This angle compensate for the natural forward tilt of your neck and keeps your bowtie upright preventing it from slouching downward. 

 

How are SwitchWood Bow Ties made?

SwitchWood bow ties are handcrafted from skilled artisans with years of experience. All wooden components are milled, sanded, oiled and beautifully finished by hand creating an amazing product unlike anything else. To ensure meticulous precision the knot and wooden wings are cut/fabricated mechanically. All fabric is expertly cut and sewn by a professional seamstress. The final product is assembled by hand to ensure each piece is of the highest quality. 

 

What types of fabrics do you offer?

SwitchWood offers a wide range of patterns using silk and cotton fabrics. 

 

What selection of woods does SwitchWood offer?

SwitchWood offers a wide selection of exotic woods including: Birdseye Maple, Bocote, Canary, Padauk, Wenge, Zebrawood and even White Oak from reclaimed red wine barrels from Napa Valley. 

 

How much does a wooden bow tie weigh?

SwitchWood bow ties are very light and weigh roughly 1.2 oz. This is about the weight of an average fabric bow tie. 

 

What neck size do SwitchWood bow ties fit?

SwitchWood bow ties are equipped with an adjustable strap and range from 11”-20” neck size. Straps are also elastic and allow a little bit of stretch for those who prefer a snug fit. SwitchWood can make larger straps upon request at no additional charge.  

 

Do you offer custom or personalized work?

Yes, we can customize and engrave the back side of your bow tie with a name, date, or even short message. Monogramming up to 3 letters is also available for our cufflinks.  Please allow 5-7 business days for all custom work.

 

Are SwitchWood bow ties available for wholesale?

Yes! For wholesale information please direct all inquires here.